Welcome to Smart Repair IT

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  • Call Us: 01892 807452 / 07305452452

Privacy Policy

1. "Personal Data" is any data that identifies you. We will deal with your Personal Data in compliance with the current UK data protection legislation.

2. Personal Data
2.1 Personal Data is collected, processed and used by Smart Repair IT in the course of providing our Service to you and the other purposes mentioned below. The use of information will remain under the control of Smart Repair IT. We will never pass your data onto any third party.
2.2 We collect your name, email and phone number(with your permission by checking the check box confirming you have read and agree to Smart Repair IT Terms & Conditions and Smart Repair IT Privacy Policy. We do not store any data in a database when our contact form/estimation/quote form or ask a question form is filled out and emailed to us.
2.3 If subscribe to our newsletter, we only collect your email address.
2.4 If we book a repair in manually via our secure admin system, if we receive permission to do so, we store your name, email address(if provided) and phone number(either landline or mobile) in our secure database, this data is used so you can track your repair online via a secure link after logging in with your username and password to view current and past repairs. We will create a username and password for you that will be sent your email address(if provided) and also to your mobile number(if provided and given your permission for a sms message to be received with the repair information and your username and password). We will never send sms messages or emails without your permission and will never pass your data onto third parties. You can reset the password via a secure forgot password link which will send a email to you with a reset link if you forget the password and the new password will be updated in our secure database.

3. Only if you have given us permission will we send emails to you about new products and services which we consider may be of interest to you.

4. Cookies
4.1 Smart Repair IT may make use of "cookies". A cookie is a small text file which is placed on your hard disk. Cookies contain information about you and your chosen preferences. For example, it might contain a record of which pages within the Smart Repair IT website you visited, to help us customise the website for you the next time you visit.
4.2 Only the information that you provide, or the choices you make, while visiting the Smart Repair IT website can be stored in a cookie. For example, the Smart Repair ITwebsite cannot determine your email address unless you choose to type it. Allowing Smart Repair IT to create a cookie does not give Smart Repair IT access to the rest of your computer and only Smart Repair IT can read it.
4.3 Smart Repair IT will only use the cookies created to enhance your experience. What this means is that when you use the site IT Done Right will be able to keep certain settings for you for when you return.

5. Google Analytics
5.1 This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").
5.2 Google Analytics uses cookies, to help the website analyze how users use the site.
5.3 The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
5.4 Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
5.5 Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
5.6 Google will not associate your IP address with any other data held by Google.
5.7 You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
5.8 By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

6. Data Backup/Recovery
6.1 If we need to backup any data recovered from a failing/failed hard drive if possible dependent on the satet of the hard drive and if is detected by our system or backup any data before reinstalling Windows 7 or 10 operating system, we store your name and data such as documents/photos/videos and music on our external hard drive and as soon as the job is complete, we securely remove your name and data backed up from our external hard drive.

Smart Repair IT shall not be liable for any claims regarding the physical functioning of the PC/Laptop, hardware failure before, during or after the repair/service or the condition or existence of data on storage media supplied before, during or after service.

In no event will Smart Repair IT be liable for any damage to the PC/Laptop, hardware failure before, during or after repair service, loss of data however small or large in size, loss of revenue or profits, however caused, before, during or after service.

Smart Repair IT will not be liable if you encounter any software issues, hardware failure or data loss after returning your computer or laptop to you.

It is the client's sole responsibility to ensure that all data and information stored on the computer equipment and hardware requiring repairs is appropriately backed up to other storage devices prior to handing over for repairs. Smart Repair IT shall under no circumstances be responsible for data loss or hardware or system failure before, during of after service/repair.

Customers will be informed of any diagnostic tests that need to be undertaken on hardware such as hard drives etc. If a diagnostic test reveals that there is faulty hardware you will be advised of the hardware that is faulty.

We cannot be held responsible for the following:

  • Loss or corruption of data, files, information or records
  • Any losses attributed to the interruption to business activity while equipment is out of service for repairs
  • Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data
  • Any losses you may suffer arising from failure to use anti-virus software
  • Any loss considered to be unforeseeable
  • Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection

Smart Repair IT will not be liable for any damage caused to other equipment by parts supplied following any repair.